Refund policy

Return & Refund Policy

We want you to love your Roohy Couture order. If something isn't right, we're here to help.

Returns We accept returns within 14 days of delivery. To be eligible, items must be unopened, unused, and in their original packaging with proof of purchase.

As a skincare brand, we are unable to accept returns on opened or used products for hygiene reasons. This does not affect your statutory rights.

To start a return, please contact us at hello@roohycouture.com before sending anything back. Items returned without prior authorisation will not be accepted.

If your return is accepted, we will provide instructions on how and where to send your package. Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Damages & Faulty Items Please inspect your order on arrival. If your item is damaged, defective, or incorrect, contact us immediately at hello@roohycouture.com and we will make it right.

Exchanges We do not offer direct exchanges. If you'd like a different product, please return your original order and place a new purchase once your return is accepted.

Non-Returnable Items We cannot accept returns on sale items or gift cards.

Refunds Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the payment.

If more than 15 business days have passed since your refund was approved, please contact us at hello@roohycouture.com.